Terms & Conditions

An order is accepted once we confirm it at your selected café. We may refuse or cancel an order if an item is unavailable or the order details are incorrect.

Luton Crown Court is open Monday to Friday from 9:00am to 5:00pm. Futures House is open Monday to Friday from 9:00am to 5:00pm and weekends from 10:00am to 6:00pm. Dine-in and takeaway are available; public delivery is not offered. Available pre-order slots are shown in the menu.

Cafe 1 is not currently VAT registered, so the displayed total does not include a VAT charge and receipts do not show input VAT. Card payments are taken securely through our payment provider at the time of ordering. House account (tab) orders are invoiced to the account holder and must be settled within the agreed terms.

Our kitchen handles nuts, gluten, dairy, eggs, soya, sesame and other allergens, so we cannot guarantee any item is free from traces. Please tell us about allergies in the order notes or by phone before ordering.

Freshly prepared food is exempt from the standard 14-day cancellation right. You can cancel an order before we begin preparing it. If something is wrong with your order, contact us the same day and we will replace it or refund it.

Keep your login details secure. We may suspend accounts used for fraudulent, abusive or repeated no-show orders.

Nothing in these terms limits liability for death, personal injury caused by negligence, or fraud. These terms are governed by the laws of England and Wales.